Patient Story work is Deep Listening
Stories can be from patients, relatives or staff about their first hand experience
WHY we make them
To help the teller process what is happening to them
To communicate and share best practice
To advocate and improve our practice
In Swansea Bay Health Board digital storytelling is our main method of gathering feedback stories. Digital patient stories are ideal for helping people get their voices heard in a way that leads to learning and service improvement. The stories are very memorable and build empathy in the listener which leads to changes in practice.
WHAT they are?
Digital stories are voice recordings put together with images to create a short video
The model has three basic principles:
It is a 1st person story
It is always short – usually under 3 minutes
The storyteller remains the director of the story
Here are some examples:
As a result of this story the family room was reburbished and the policy on family witnessed resuscitation was changed. 3 mins
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Following this story money was allocated to improve perinatal mental health services and women have a very different experience now when they need support. 4.7 mins
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This story shared best practice at the start of a new pressure ulcer prevention service. 3 mins
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This story showcased a volunteer project in order to encourage more ward volunteers. 3 mins
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Two stories from staff telling some good things that happened during 2020 pandemic
Voice in English with Welsh text
Voice in English with Welsh text